At LeatherJacketStore.uk, we want you to shop with confidence. We work hard to provide quality products and reliable delivery, but if something goes wrong, we’re here to help. Our goal is to handle every situation in a fair, friendly, and stress-free way.

When You Can Request a Return or Exchange

You can request a return or exchange if any of the following applies:

Wrong Item Received
If the product, size, or colour you received is not what you ordered, please reach out and we’ll fix it.

Damaged or Defective Item
If your item arrives damaged or not working properly, we will be happy to arrange a replacement or refund.

Item Not as Described
If the product is noticeably different from what was shown on our website, we will assist you with a solution.

Missing Items
If something is missing from your order, just let us know and we’ll sort it out.

Order Not Delivered
If your package doesn’t arrive within the expected delivery time, you may qualify for a refund.

To help us confirm the problem quickly, we usually ask for simple photo or video evidence.

When Returns Are Not Accepted

We’re not able to accept returns in these cases:

• The customer changes their mind after receiving the item
• The customer orders the wrong size
• The item is no longer wanted for personal reasons
• Damage that occurs after the product has been used or worn

Many of our items ship directly from our suppliers, and returning them internationally isn’t always possible. We recommend checking sizes, colours, and product details carefully before ordering.

How to Request Help

If you believe your order qualifies for a return or exchange, please contact us at:

📩 support@leatherjacketstore.uk

Include your order number, a short explanation of the issue, and any photos/videos if needed.
Our support team will get back to you as soon as possible with the next steps.

Our Commitment to You

Your satisfaction means a lot to us. If something goes wrong, we’ll always do our best to make the situation right in a fair and friendly way.