Last Updated: 18-11-2024
With Leatherjacketstore we aim to ensure every customer is satisfied with their purchase. If something goes wrong with your order, we are here to help. Please read our Refund Policy carefully to understand when refunds are available and how they are processed.
Eligibility for Refunds
Refunds are only issued in specific situations. You may request a refund if:
- You received an incorrect item
- Your item arrived damaged or defective
- The item is significantly different from the description
- Part of your order is missing
- Your order did not arrive within the guaranteed delivery timeframe
We do not offer refunds for reasons such as change of mind, incorrect size selection, or general dissatisfaction with the style or fit. This is because we cannot return items to our suppliers once shipped.
Condition of Returned Items
If a return is approved, the item must be:
- Unused and unworn
- Unwashed
- In its original condition with tags attached
Items that show signs of wear, damage, or alterations may not qualify for a refund.
Return Request Window
Refund or return claims must be submitted within 30 days of the delivery date. Claims submitted after this period may not be eligible.
Evidence Requirements
For incorrect, damaged, defective, or not-as-described items, we may require:
- Photos of the item
- A short video showing the defect or issue
- Images of the packaging
- Your order number
Providing clear evidence helps us resolve your claim faster.
Refund Process
Once your claim is reviewed and approved, refunds are issued to your original payment method. Processing time may vary depending on your bank or payment provider.
If a physical return is required, the refund will be processed only after we receive and inspect the item.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind or buyer’s remorse
- Wrong size ordered
- Colour or style preference
- Items damaged after delivery
- Items returned without prior approval
- Items returned in used or altered condition
Order Cancellation
Orders can only be cancelled within a short window after purchase (typically within the first few hours). Once processing begins, cancellation is no longer possible. If your cancellation request is approved in time, you will receive a full refund.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your payment provider (some take extra days to release funds)
- If you still have not received the refund, contact us at support@leatherjacketstore.uk
We will assist you in resolving the issue as quickly as possible.
Contact Us
If you believe you are eligible for a refund or have questions about this policy, please contact our support team:
📧 support@leatherjacketstore.uk
We are always here to help and will do our best to resolve any issues promptly and fairly.