Frequently Asked Questions
How do I choose the right size for my leather jacket?
Our jackets are designed to offer a comfortable, tailored fit. To get the best size, we always recommend checking our size chart and comparing the measurements with a jacket you already own. If you’re between sizes, going one size up often provides a better fit, especially if you like wearing layers underneath.
Are your leather jackets made from real leather?
Yes, our jackets are crafted from high-quality genuine leather. Each piece is inspected for texture, durability, and overall finish to make sure it meets our quality standards.
Do leather jackets stretch over time?
Genuine leather naturally softens and molds to your body with wear. You might notice a slight stretch around the shoulders and arms over time, which is completely normal and part of the comfort fit.
How do I clean or care for my leather jacket?
We recommend avoiding machine washing. Instead, wipe your jacket gently with a damp cloth for surface dirt. For deeper cleaning, use a leather conditioner or take it to a professional leather care specialist. Storing your jacket on a sturdy hanger also helps maintain its shape.
Can leather jackets be worn in the rain?
Light rain is fine, but leather isn’t designed for heavy water exposure. If your jacket gets wet, let it air-dry naturally and avoid using heat. Applying a leather protector can also help.
Do your jackets look the same as shown in the product photos?
Yes, we try to display our products as accurately as possible. Slight differences in screen brightness or natural leather texture may occur, but the overall look and quality remain the same.
How long does delivery take in the UK?
Our standard delivery time is usually 8 to 14 business days from the date of your order. This includes processing, quality checks, and courier transit time. You will receive tracking details as soon as your jacket is dispatched.
Do you offer free shipping?
Yes, we offer free standard delivery across the United Kingdom. There are no hidden charges or additional shipping fees at checkout.
How can I track my order?
Once your order is shipped, we’ll email you a tracking link and tracking number. You can use this link to follow your jacket’s journey until it reaches your doorstep.
What if I enter the wrong shipping address?
If you notice an error, contact us immediately at support@leatherjacketstore.uk
. We can update the address only before your order enters the processing or shipping stage. Once a parcel is dispatched, we can’t make changes.
What is your return and refund policy?
We accept returns only when an item is incorrect, damaged, defective, or significantly different from what was shown on our website. Returns for change of mind, wrong size ordered, or personal preference are not accepted. To request a return, contact us within 30 days of delivery.
When will I receive my refund if my return is approved?
Refunds are issued to your original payment method once the returned item has been received and inspected. Processing times depend on your bank or payment provider.
What should I do if my order is delayed?
Delays can occasionally happen due to courier issues, high demand, or weather conditions. If your tracking hasn’t updated for a few days or exceeds our delivery window, just reach out to us at support@leatherjacketstore.uk
and we’ll look into it for you.